Refund policy

RETURNS & REFUNDS

Last updated: September 2026

If something isn't right with your E9X AutoHaus order, we'll work with you to resolve it. This policy explains how change-of-mind returns, incorrect items, damaged goods and faulty products are handled.

1. CHANGE OF MIND

If you change your mind, contact us as soon as possible.

If your order has not yet been dispatched, we'll do our best to cancel or amend it before shipment.

For change-of-mind returns after dispatch, please contact us before returning the product.

To be eligible for an approved change-of-mind return, the product must generally be:

• Unused and uninstalled
• In its original condition
• Complete with all supplied components
• Returned in its original packaging where reasonably possible

Change-of-mind returns are not accepted for products that have been installed, used, damaged after delivery, modified or altered.

Made-to-order, custom or specially produced products may not be eligible for change-of-mind returns where production has already commenced.

Nothing in this section affects your rights under Australian Consumer Law in relation to faulty, damaged, incorrectly supplied or otherwise non-compliant goods.

2. FAULTY PRODUCTS

If you believe a product is faulty, contact us at info@e9xautohaus.com with your order number, a description of the issue and clear photographs where relevant.

We may request additional information, photographs or reasonable inspection of the product to help determine the cause of the issue.

Where a product fails to meet a consumer guarantee under Australian Consumer Law, you are entitled to the remedies provided by law.

Depending on the circumstances and the nature of the failure, this may include repair, replacement or refund.

3. DAMAGED ITEMS

Please inspect your order after delivery.

If a product appears to have been damaged during shipping, contact us as soon as reasonably possible and provide:

• Your order number
• Photographs of the product
• Photographs of the shipping packaging
• Photographs of any visible damage

Please retain the packaging while the issue is being assessed, as the shipping carrier may require it as part of a damage claim.

4. INCORRECT ITEMS

If we have supplied an incorrect product, contact us before installing or using it.

We will arrange an appropriate resolution and, where required, provide instructions for returning the incorrect item.

Please do not install, modify or use a product you know has been supplied incorrectly.

5. RETURN PROCESS

Before returning a product, contact:

info@e9xautohaus.com

Please include:

• Your name
• Order number
• Product being returned
• Reason for the return
• Clear photographs where relevant

We will provide return instructions and the appropriate return address.

Products should not be returned without first contacting us, as this may delay assessment or processing.

Once a returned product has been received and inspected, we'll contact you regarding the outcome.

6. RETURN SHIPPING

For approved change-of-mind returns, return shipping costs are generally the customer's responsibility.

Original shipping charges are generally not refundable for change-of-mind returns.

Where goods fail to meet applicable consumer guarantees, reasonable return costs will be handled in accordance with Australian Consumer Law.

If we have supplied the incorrect product, E9X AutoHaus will arrange or cover reasonable return shipping as appropriate.

7. REFUNDS

Where a refund is approved, it will generally be processed back to the original payment method.

Processing times after a refund has been issued can vary depending on your bank, card provider or payment service.

E9X AutoHaus does not control processing times imposed by external financial institutions or payment providers.

8. VEHICLE FITMENT

Many E9X AutoHaus products are designed for modified, performance and motorsport-oriented vehicles.

Vehicle modifications can affect compatibility, particularly where aftermarket wheels, spacers, suspension, hubs, brakes or other components are fitted.

Customers are responsible for checking the product description and advertised fitment before ordering.

If you're unsure whether a product will work with your particular vehicle or setup, contact us before ordering and we'll assist wherever reasonably possible.

A product being incompatible with an undisclosed or non-standard vehicle configuration does not necessarily mean the product is faulty.

This does not affect any rights you may have under Australian Consumer Law.

9. INSTALLED OR USED PRODUCTS

Installation or use does not remove any rights you may have under Australian Consumer Law if a product is genuinely faulty or fails to meet an applicable consumer guarantee.

However, damage caused by incorrect installation, misuse, modification, incompatible components, accidents, neglect or use outside the product's intended application is not considered a manufacturing defect.

10. MOTORSPORT & TRACK USE

Motorsport and track use can significantly increase loads, temperatures, vibration and wear.

Normal wear resulting from performance or motorsport use is not considered a manufacturing defect.

This does not exclude rights that cannot lawfully be excluded under Australian Consumer Law.

11. CONTACT

For returns or refund enquiries, contact:

E9X AutoHaus
North Brisbane, Queensland, Australia
info@e9xautohaus.com