WARRANTY & QUALITY
Last updated: September 2026
E9X AutoHaus stands behind the products we sell while recognising that many of our products are used on modified, performance and motorsport-oriented vehicles.
This policy explains our approach to product quality, manufacturing defects and warranty claims.
1. QUALITY COMMITMENT
We aim to supply products that meet the standard we would confidently use on our own vehicles.
Where practical, products are inspected before dispatch. We also continually review product design, component selection, packaging and instructions based on testing and customer feedback.
2. WARRANTY COVERAGE
E9X AutoHaus warranty coverage applies to manufacturing defects occurring during the product's normal intended use.
If you believe a product is defective, please contact us before continuing to use the product where doing so could cause further damage or create a safety concern.
Where a defect is confirmed, an appropriate remedy will be provided in accordance with Australian Consumer Law.
Depending on the circumstances and nature of the failure, this may include repair, replacement or refund.
3. WHAT IS NOT CONSIDERED A MANUFACTURING DEFECT
Warranty does not generally cover damage or failure resulting from:
• Incorrect installation
• Incorrect torque procedures
• Failure to appropriately inspect or re-check components
• Normal wear and tear
• Accidents or impacts
• Abuse, misuse or neglect
• Inadequate maintenance
• Corrosion or damage caused by harsh chemicals or environments
• Modification or alteration of the product after purchase
• Use outside the product's intended application
• Incompatible vehicle components or modifications
Vehicle-specific fitment issues caused by non-standard wheels, spacers, hubs, brakes, suspension or other modifications are not necessarily evidence of a product defect.
4. STREET + TRACK USE
Many E9X AutoHaus products are developed with Street + Track use in mind.
Track driving and motorsport can expose components to significantly increased loads, temperatures, vibration and wear.
Normal wear resulting from motorsport or performance use is not considered a manufacturing defect.
Customers using products in these environments are responsible for appropriate vehicle preparation, inspection intervals, maintenance and safe operation.
Track use does not, by itself, remove rights that cannot lawfully be excluded under Australian Consumer Law.
5. MAKING A WARRANTY CLAIM
To make a warranty enquiry, email:
info@e9xautohaus.com
Please include:
• Your name
• Order number or order email
• Product name
• Description of the issue
• Clear photographs of the product
• Installation photographs where relevant
• Any other information that may assist in assessing the issue
We may request additional photographs, measurements, installation information or return of the product for inspection where reasonably necessary.
6. ASSESSMENT
Warranty claims may require assessment to determine the cause of the issue.
Please do not dispose of, modify, repair or continue using a product that is the subject of a warranty claim unless instructed otherwise, as doing so may make it more difficult to determine the cause of the problem.
Where return of the product is required, we will provide the appropriate return instructions.
7. RESOLUTION
Once sufficient information has been received, we'll assess the claim and communicate the available resolution as quickly as reasonably possible.
Because some E9X AutoHaus products are produced in small batches or made to order, replacement availability may occasionally depend on current stock or production schedules.
Where goods fail to meet applicable consumer guarantees, remedies will be provided in accordance with Australian Consumer Law.
8. AUSTRALIAN CONSUMER LAW
Our products come with guarantees that cannot be excluded under Australian Consumer Law.
Nothing in this Warranty & Quality Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded.
9. CONTACT
For warranty or product quality enquiries:
E9X AutoHaus
North Brisbane, Queensland, Australia
info@e9xautohaus.com