Privacy policy

Last updated: September 2026

E9X AutoHaus respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains what information we may collect, how we use it and how personal information may be handled when you visit our website, place an order or contact us.

1. INFORMATION WE COLLECT

When you use the E9X AutoHaus website, place an order or contact us, we may collect information including:

• Name
• Email address
• Phone number
• Billing and shipping address
• Order and transaction information
• Vehicle information you voluntarily provide
• Communications you send to us
• Information associated with returns, warranty claims or customer support enquiries
• Technical information relating to your interaction with our website, such as device, browser, IP address and cookie information

We collect information reasonably required to operate our store, process orders, provide customer support and improve our services.

2. HOW WE USE YOUR INFORMATION

Personal information may be used to:

• Process and fulfil orders
• Arrange shipping and provide tracking information
• Process payments and refunds
• Respond to enquiries
• Assist with product selection and vehicle fitment
• Manage returns and warranty claims
• Detect or prevent fraudulent transactions
• Maintain and improve our website and customer experience
• Meet applicable legal, accounting and regulatory requirements

Where permitted and where appropriate consent has been provided, we may also use your contact information for marketing communications.

You may unsubscribe from marketing communications at any time.

3. SHOPIFY

The E9X AutoHaus online store is hosted by Shopify.

Shopify provides the ecommerce platform used to operate our online store, process orders and provide related services.

As part of operating the store, personal information may be processed by Shopify in accordance with Shopify's applicable privacy practices.

4. PAYMENTS

Payments are processed using payment services made available through our online store.

E9X AutoHaus does not directly store complete payment card details.

Payment information is handled by the relevant payment provider in accordance with its security and privacy requirements.

5. SHIPPING & SERVICE PROVIDERS

We may provide personal information to third-party service providers where reasonably necessary to fulfil an order or operate our business.

This may include:

• Shipping and logistics providers
• Payment processors
• Ecommerce and website providers
• Email and communication services
• Fraud prevention and security services
• Professional, regulatory or legal services where required

Information provided to these services is limited to what is reasonably necessary for the relevant service or business purpose.

6. DISCLOSURE OF PERSONAL INFORMATION

E9X AutoHaus does not sell or trade your personal information.

Personal information may be disclosed where reasonably necessary to:

• Provide products or services you have requested
• Process and deliver orders
• Comply with applicable legal obligations
• Protect our legal rights
• Investigate suspected fraud or misuse
• Operate and maintain our online store

Some third-party providers may process or store information outside Australia.

7. COOKIES & WEBSITE DATA

Our website may use cookies and similar technologies to provide essential store functionality, maintain preferences, support checkout, understand website usage and improve the customer experience.

Shopify and other services integrated with the store may also use cookies or similar technologies in accordance with their applicable privacy practices.

Your browser may provide controls for managing or disabling certain cookies. Disabling cookies may affect some website or checkout functionality.

8. DATA SECURITY

We take reasonable steps to protect personal information against unauthorised access, loss, misuse, interference or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

9. DATA RETENTION

Personal information may be retained for as long as reasonably necessary to:

• Fulfil and maintain records of orders
• Provide customer support
• Process returns or warranty claims
• Maintain business, accounting and taxation records
• Prevent or investigate fraud
• Resolve disputes
• Meet applicable legal or regulatory requirements

Information that is no longer reasonably required will be handled in accordance with applicable requirements.

10. ACCESS & CORRECTION

You may contact us to request access to personal information we hold about you or to request correction of inaccurate information.

Where applicable, you may also request deletion of personal information, subject to information that E9X AutoHaus is required or reasonably permitted to retain for legal, accounting, fraud prevention or legitimate business purposes.

11. THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

E9X AutoHaus is not responsible for the privacy practices or content of third-party websites. We recommend reviewing the applicable privacy policy when using an external website or service.

12. CHILDREN'S PRIVACY

The E9X AutoHaus online store is not specifically directed toward children.

We do not knowingly seek to collect personal information from children for the purpose of marketing our products to them.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable requirements.

The current version will be published on our website.

14. CONTACT

For privacy enquiries, access or correction requests, contact:

E9X AutoHaus
North Brisbane, Queensland, Australia
info@e9xautohaus.com