Returns & Refunds
If something isn’t right, we’ll sort it. This page explains how returns work for E9X AutoHaus orders.
1. Change of Mind
If you change your mind, contact us as soon as possible. If your order has not shipped yet, we’ll do our best to cancel or adjust it.
2. Faulty or Damaged Items
If an item arrives damaged or faulty, email us with your order details and clear photos. We’ll organise a replacement, repair, or refund where appropriate.
3. Eligibility
To be eligible for a return, the item must be unused and in original condition/packaging. Some items may not be eligible due to safety or hygiene reasons.
4. Return Process
- Email info@e9xautohaus.com with your order number and reason for return.
- We’ll reply with return instructions and the correct return address.
- Once received and inspected, we’ll confirm the outcome via email.
5. Shipping Costs
Return shipping is generally the buyer’s responsibility unless the item is faulty or incorrect.